Gem Lab Services
Gem Lab Services bvba
This web site ("Gem Lab Web-Site") is operated by Gemlab Services BVBA ("Gem Lab", "us", "we", "our"). We are
The Gem Lab Web-Site is provided solely for the use of current and potential Customers to interact with us and may
You represent and warrant that you have reached the age of legal majority and, if applicable, you can form legally
You may choose to register with the Gem Lab Web-Site by completing an Account Application Form, provided by us.
By registering with the Gem Lab Web-Site, you agree to provide accurate and current information about you, the
By registering with Gem Lab Web-Site services, you may be provided a User I.D. and Password. You are responsible
Gem Lab Web-Site and its content, including without limitation the information, graphics, products, features,
You are responsible for making all arrangements necessary for you to have access to the Gem Lab Web-Site. You
We may discontinue, suspend or modify the Gem Lab Web-Site at any time without notice, and we may block,
The Gem Lab Web-Site enables you to access, amongst, other things, to:
(1) view and/or download information and documents supplied by third parties including, without limitation,
(2) view information supplied by us including, without limitation, information tracking the location and delivery status of
We will use reasonable endeavours to ensure that the Gem Lab Content is accurate, complete and up to date but
We are the owner or the licensee of all intellectual property rights in the Gem Lab Web-Site and in the Content.
You may print off one copy, and may download extracts, of any page(s) from the Gem Lab Web-Site for your
DISCLAIMER OF WARRANTY
YOUR USE OF THE SERVICES, THE GEM LAB WEB-SITE AND CONTENT ARE PROVIDED AT YOUR SOLE
GEM LAB, ITS AFFILIATES AND LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE
GEM LAB DOES NOT WARRANT THAT THE GEM LAB WEB-SITE WILL MEET ALL OF CUSTOMER'S
LIMITATION OF LIABILITY
Any material downloaded or otherwise obtained through the use of the Gem Lab Web-Site, is done at your own
In no event shall Gem Lab or any of its associated or affiliated companies be liable for any direct, indirect, incidental,
This does not affect our liability for death or personal injury arising from our negligence, our liability for fraudulent
You hereby release, and agree to indemnify and hold harmless Gem Lab and its subsidiary companies and affiliate
There are links on the Gem Lab Web-Site, which allow you to visit the sites of third parties. These links are provided
You agree not to reproduce, duplicate, copy, sell or exploit for any commercial purposes, any portion of the Gem Lab
You may link to our home page, provided you receive our written consent, and provided you do so in a way that is fair
PRIVACY AND CONFIDENTIALITY
Any material you upload to the Gem Lab Web-Site will be considered non-confidential and non-proprietary, and we
COMPLIANCE WITH LAWS
You assume all responsibility for compliance with all laws and regulations of the country from which you may access
VIRUSES HACKING AND OTHER OFFENCES
You must not misuse the Gem Lab Web-Site by knowingly introducing viruses, trojans, worms, logic bombs or other
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other
JURISDICTION AND SEVERABILITY
Gem Lab Services BVBA ("Gem Lab", "us", "we", "our") understands the importance of protecting the privacy of
Who are we and what do we do?
Gem Lab is a GIA Lab Direct Consolidator operating a full service window in Ramat Gan and Antwerp for the GIA Laboratories.
Controller in the meaning of data protection law for this Web-Site is Gem Lab
What information do we collect?
We collect and process the following information about you:
• information that you provide when you fill out and submit to us our KYC forms (and/or other Gem Lab onboarding forms)
• a copy of any communication which you may send to us via the Gem Lab Web-Site;
• details of transactions that you instruct (or have instructed) us or any of our group companies to carry out on
Do we process personal data?
All information which is related to an identified or identifiable natural person (e.g., name, address, phone number,
There are areas of the Gem Lab Web-Site that ask for your personal data. These include certain areas of the
For example, when registering on, or otherwise using, the Gem Lab Web-Site, you may for example be asked to enter your name,
What are the purposes and legal bases for the processing of your data?
We process your personal data for the following purposes, based on the legal bases listed:
How do we protect your personal data?
We implement a variety of security measures to maintain the safety of your personal data when you place
We offer the use of a secure server. All supplied sensitive information is transmitted via
We may collect information about your computer, including where available, your IP address,
We save log files for the purposes of determining disruptions and for security reasons
Yes (cookies are small files that a site or its service provider transfers to your computer's hard drive through your
If you prefer, you can choose to have your computer warn you each time a cookie is being sent,
Like most websites, if you decline to accept cookies, some of our services may not function properly (for example,
We use the following types of cookies:
• Cookies strictly necessary for a service
Some cookies are strictly necessary so we can offer our Web-Site safely. This category includes, e.g.,
o Cookies which serve the purpose of identifying or authenticating our users;
o Cookies that temporarily store certain user entries (e.g., shopping basket content or content of an online form)
o Cookies that remember certain user preferences (e.g., search query and language settings);
o Cookies that store data to ensure the uninterrupted playback of video and audio content.
• Analytics Cookies
We use analytics cookies to record and statistically evaluate our users’ usage behaviour
• Advertising Cookies
We also use advertising cookies. The usage behaviour profiles created by using these cookies (e.g., clicked
• Third Party Advertising Cookies
We also allow other companies to gather data from our users using advertising cookies. This allows us and third
We require statistical information about the usage of this Web-Site to design it to be user-friendlier and to perform
You will find information on each tool's provider and how you are able to object to the collection and processing of data
• Google Analytics: Google Analytics is provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 USA (“Google”). You may object to the collection or processing of your data to firstname.lastname@example.org
Advertising by means of tracking technologies (including Facebook Pixel)
We use so-called tracking tools on this website to better understand your preferences by analysing your behaviour on our
You will find information on each tool's provider and how you are able to object to the collection and processing of data by
Do we disclose any information to other parties (who are the recipients of your data)?
Service providers (data processors)
The service providers we engage are not permitted to use the information collected and/or processed on our behalf except to help us conduct our business and subject to our instructions on the basis of a data processor agreement. We disclose your data to the following categories of service providers:
• IT service provider (hosting service)
• Provider of Software as a Service (SaaS)
• Provider of website analytics tools (website analytics), please see also the section on website analytics),
Our service providers are located in the European Economic Area (EEA) respectively
We also may disclose your personal data to our affiliates and other trusted third parties who assist us in conducting our business,
We may also release your data when we believe release is appropriate to comply with the law,
Transfers of your data to countries outside the EEA
We also forward personal data to data processors or third parties located outside the European Economic Are ("EEA").
You may also receive an overview of third country recipients and a copy of the appropriate or suitable safeguards in place.
For how long do we keep your personal data?
We store your data as long as it is necessary to provide this Web-Site and the services connected with it or as long as we
What are your rights and how can you exercise them?
• Right of access and rectification:
You have the right to obtain confirmation from us as to whether or not your personal data is being processed
You also have the right to obtain without undue delay the rectification of any inaccurate personal data relating
In case we have transferred your personal data to third parties, we will inform them about this
• Right to erasure ('right to be forgotten')
You have the right to obtain the erasure of your personal data from us without undue delay and
o your personal data are no longer necessary in relation to the purposes for which they were
o the processing of your personal data is based solely on your consent and you have withdrawn your consent;
o you have objected to direct marketing;
o you have objected to the processing that is based on our legitimate interest on grounds
o your personal data have been unlawfully processed;
o your personal data have to be erased for compliance with a legal obligation
In case we have transferred your personal data to third parties, we will inform them
• Right to restriction of processing:
You have the right to restrict our processing of your personal data where
o you contest the accuracy of the personal data until we have taken sufficient steps to correct or verify its accuracy;
o the processing is unlawful but you do not want us to erase the data;
o we no longer need your personal data for the purposes of the processing,
o oyou have objected to processing based on our legitimate interest (see below)
Where personal data is subjected to restriction in this way, we will only process it with your
• Rights to object:
You have the right to object to the processing of your personal data that is based on our legitimate interest,
• Right to Data portability:
Where we are relying upon your consent or the fact that the processing is necessary for the performance of a contract
• Right to withdraw consent:
Where we have relied on your consent to process particular information and you have provided us with your consent
• Right to lodge a complaint with the Supervisory Authorithy:
You have the right to lodge a complaint with a Supervisory Authority. You can appeal in particular to the Supervisory
Commission for the Protection of Privacy
You may exercise your rights by contacting us via the contact details supplied in the "Contacting Us".
Are you required to provide us with your data?
You can also visit our website without disclosing your personal data to us. For registration purposes you are, however, obliged
Unfortunately, the transmission of information via the internet is not completely secure. Although we will make all
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. We may also
Our postal address is: Hoveniersstraat 50, 2018 Antwerp, Belgium
We can be reached by telephone at +32 (0) 3 2250000.
This policy was last modified on 24.05.2018.
Information on your rights to object
Right to object to direct marketing
Right to object to processing based on legitimate interest
You may address your objections to:
Hoveniersstraat 50, 2018 Antwerp, Belgium
Tel +32 (0) 3 2250000